Tenant FAQ

Straight answers, because we've been renters too.

Applying & Getting Approved

What are you looking for in an application?

Is there an application fee?

How long does approval take?

Do you accept co-signers or guarantors?

What if I have a lower credit score or limited rental history?

Pets & Move-In

What's your pet policy?

Do you accommodate service animals and emotional support animals?

What should I budget for move-in?

What condition will the home be in when I move in?

Do I need renters insurance?

Rent & Payments

How do I pay rent?

When is rent due?

Can I set up autopay?

Maintenance & Repairs

How do I submit a maintenance request?

What counts as an emergency?

What's your response time on non-emergency requests?

During Your Lease

Can I have a roommate move in or long-term guests?

Can I paint or make changes to the property?

What if I need to break my lease early?

Will my lease renew automatically?

Moving Out

How much notice do I need to give?

What happens at move-out?

When do I get my security deposit back?

What counts as normal wear and tear vs. damage?

Do I need to professionally clean before I leave?